Omdurman Community Health Trust
Call Centre Team Leader
Khartoum, SudanOn-siteCloses 17 Sept
SDG 930k–1.4mContractSenior5–9 yrs
70% Match
About the role
Omdurman Community Health Trust is hiring a call centre team leader to join its customer service function in Khartoum. You will work with an established team on day-to-day delivery, take ownership of a clear set of outcomes, and report into a senior manager who supports your development. This role suits someone who is organised, accountable and comfortable working to deadlines in a fast-moving Sudanese market.
Responsibilities
- Deliver day-to-day tasks accurately and on schedule
- Coordinate with internal teams and external partners
- Maintain clear records and prepare regular reports
- Identify and escalate risks or delays early
- Support continuous improvement of team processes
Requirements
- 5+ years of experience in a customer service role
- Bachelor's degree in a relevant field
- Strong working knowledge of coaching
- Good written and spoken Arabic; working English
- Based in Khartoum or willing to relocate
Skills
CoachingQuality assuranceReportingEnglishCommunication
Benefits
Transport allowancePerformance bonusMobile allowanceHousing allowanceMedical insurance
Listing source
- Source type
- Aggregated
- Source
- External Job Board
- Posted
- 1mo ago
- Applicants
- 71
- Application
- External
- Verification
- unverified