Sudan Data & Analytics Bureau
Customer Service Agent
Omdurman, SudanOn-siteCloses 28 Sept
SDG 320k–500kFull-timeEntryNo experience
56% Match
About the role
Sudan Data & Analytics Bureau is hiring a customer service agent to join its customer service function in Omdurman. You will work with an established team on day-to-day delivery, take ownership of a clear set of outcomes, and report into a senior manager who supports your development. This role suits someone who is organised, accountable and comfortable working to deadlines in a fast-moving Sudanese market.
Responsibilities
- Deliver day-to-day tasks accurately and on schedule
- Coordinate with internal teams and external partners
- Maintain clear records and prepare regular reports
- Identify and escalate risks or delays early
- Support continuous improvement of team processes
Requirements
- 0+ years of experience in a customer service role
- Secondary school or diploma in a relevant field
- Strong working knowledge of communication
- Good written and spoken Arabic; working English
- Based in Omdurman or willing to relocate
Skills
CommunicationCRMProblem solvingTeamworkCommunication
Benefits
Mobile allowancePerformance bonusMeal allowance
Listing source
- Source type
- Direct
- Source
- Employer direct posting
- Posted
- 1mo ago
- Applicants
- 106
- Application
- Screening questions
- Verification
- pending