Sudan Teachers Network
Call Centre Team Leader
Nyala, SudanOn-siteCloses 30 Sept
SDG 860k–1.3mInternshipSenior5–9 yrs
63% Match
About the role
Sudan Teachers Network is hiring a call centre team leader to join its customer service function in Nyala. You will work with an established team on day-to-day delivery, take ownership of a clear set of outcomes, and report into a senior manager who supports your development. This role suits someone who is organised, accountable and comfortable working to deadlines in a fast-moving Sudanese market.
Responsibilities
- Deliver day-to-day tasks accurately and on schedule
- Coordinate with internal teams and external partners
- Maintain clear records and prepare regular reports
- Identify and escalate risks or delays early
- Support continuous improvement of team processes
Requirements
- 5+ years of experience in a customer service role
- Bachelor's degree in a relevant field
- Strong working knowledge of coaching
- Good written and spoken Arabic; working English
- Based in Nyala or willing to relocate
Skills
CoachingQuality assuranceReportingCommunicationTeamwork
Benefits
Training budgetMeal allowanceMobile allowanceHousing allowanceMedical insurance
Listing source
- Source type
- Agency
- Source
- Meridian Recruitment Agency
- Posted
- 27d ago
- Applicants
- 54
- Application
- One-click
- Verification
- unverified